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Post by shiyabul on Aug 18, 2024 0:41:08 GMT -6
Another unexpected benefit was the ability to have more flexibility and redundancy with a global distributed workforce. Most contact centers that faced major weather or tech disruptions built robust and expensive back up plans. Now, with a global remote workforce, if the main center goes down, you can reallocate work to your remote team and spin up more remote resources to assist during the disruptive period. Which is better for customer response times and https://lastdatabase.com/ resolution, and which equals better long-term customer stickiness. AS THE WORLD WILL REMAIN GLOBALIZED FOR THE FORESEEABLE FUTURE, IT IS PRAGMATIC FOR COMPANIES THAT HAVE GLOBAL TEAMS TO PRIORITIZE REMOTE WORK. Businesses are no longer limited to their physical offices and locations. They can hire around the world and choose the perfect candidate without having to factor in their geographic locations. This cultural shift from in-person work to remote or hybrid work will only continue to grow in the future as companies either adapt or fail. Jonathan Shroyer Jonathan Shroyer worked to develop Officium Labs back in , which was acquired by Arise Virtual Solutions in Jonathan Shroyer is now the Chief CX Innovation Officer at Arise Virtual Solutions.
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